FAQ
Your questions, answered.
General Questions
What is Tweedehandse Bruidjie Marketplace?
The Tweedehandse Bruidjie Marketplace is an online platform where brides can buy and sell new or pre-loved wedding items such as wedding dresses, décor, accessories, and other wedding essentials.
The platform helps brides save money while allowing others to recover some of the costs from their weddings.
Who can use the marketplace?
Anyone can use the platform.
Buyers can browse and purchase wedding items, while sellers can list items they want to sell.
An account is required to buy or sell on the marketplace.
Why buy pre-loved wedding items?
Many wedding items are only used once. Buying second-hand items can:
- Save money on wedding costs
- Reduce unnecessary waste
- Help another bride recover wedding expenses
- Give beautiful wedding items a second life
Marketplace Safety
How does the marketplace protect buyers and sellers?
The marketplace uses several security measures to create a safe and reliable buying and selling environment.
These include:
- Seller identity verification
- Secure payments through Ozow
- Buyer confirmation before seller payouts
Payments are only released to sellers after the buyer confirms that the item has been received and is in acceptable condition.
These processes help create a high level of protection against fraudulent activity while ensuring fair transactions.
Why do sellers need to verify their accounts?
Sellers must upload verification documents during the vendor registration process.
This allows the marketplace to confirm seller identity before allowing listings on the platform.
Seller verification helps maintain a trustworthy marketplace for buyers.
Buying on the Marketplace
How do I buy an item?
Browse the marketplace listings
Select the item you want to purchase
Add the item to your cart
Proceed to checkout
Complete payment seucrely via Ozow
Once payment is successful, the seller will be notified to prepare the item for delivery.
What payment methods are accepted?
All purchases must be completed via Ozow.
Ozow allows buyers to pay securely via: Online EFT, Card Payment, Apple Pay & Google Pay.
Cash payments, direct bank transfers, or private payment arrangements are not allowed.
Why must payments be made through the website?
All transactions must be completed through the marketplace checkout system.
This ensures:
- Secure payments
- Buyer protection
- Order tracking
- Marketplace dispute support
Payments made outside the platform are not protected.
What is the Buyer Protection Fee?
A Buyer Protection Fee of R21 is applied to all purchases made on the website.
This fee helps cover:
- Secure payment processing
- Platform maintenance
- Customer support
- Dispute management
This helps maintain a safe and reliable marketplace for buyers and sellers.
Delivery
Which shipping options are supported?
Courier to your door, or to your nearest Locker for pickup via The Courier Guy.
Can I collect my order?
No- collection is only allowed for products that are categorized as “Oversized” and therefore shipping not applicable.
In the event of an oversized item being purchased, it is still required to make payment through the website. Collection between Buyer & Seller will be arranged thereafter.
Seller Payments
When do sellers receive their payment?
Seller payouts are initiated after the buyer confirms that the item has been received and is in good condition.
Once the buyer confirms the order, the payout process begins:
- A holding of 1 day is applied to allow time for any disputes that may arise
- Thereafter, funds will reflect in your bank account within 2-3 business days, depending on your bank.
What fees are charged to sellers?
The marketplace charges a 6.5% commission on the seller’s payout amount.
This commission helps cover:
- Payment processing
- Marketplace operations
- Platform development and maintenance
- Customer support
The commission is automatically deducted before the seller payout is processed.
Why are payouts delayed until buyer confirmation?
Holding payouts until buyer confirmation helps ensure that:
- The item was delivered successfully
- The item matches the listing description
- Buyers are protected from misrepresentation
Once confirmation is received, the payout process begins.
Listing Requirements
What information must sellers include in listings?
Sellers must provide accurate and honest listing information.
This includes:
- Clear photos of the item
- Accurate product descriptions
- Item condition
- Brand or designer (if applicable)
- Sizes or measurements where relevant
Providing accurate information helps buyers make informed purchasing decisions.
Why must sellers include accurate product dimensions?
Sellers must add accurate product dimensions when creating listings.
Incorrect dimensions can affect the true courier delivery cost, which may lead to incorrect shipping calculations.
Listings with inaccurate or misleading information may be reviewed or removed.
Refunds and Disputes
Can buyers request a refund?
Refund requests may be considered if the item:
- Is significantly different from the listing description
- Was misleadingly advertised
- Arrives damaged
Can buyers get a refund if they change their mind?
No.
Refunds will not be granted if a buyer simply changes their mind after purchasing an item.
Buyers are encouraged to review listings carefully before purchasing.
Who decides refund outcomes?
All refund cases are reviewed by the marketplace team.
The marketplace holds the final decision on disputes and refund outcomes.
Messaging & Communication
Can buyers contact sellers?
Yes.
Buyers can contact sellers through the platform messaging system to ask questions about the item before purchasing.
Are private sales allowed?
No.
Messages attempting to arrange private sales outside the platform are strictly prohibited.
This includes:
- Sharing phone numbers
- Sharing email addresses
- Requesting direct payments
- Arranging cash deals
The marketplace will not be held liable for any loss or damages resulting from private transactions outside the platform.
Accounts that attempt to bypass the platform may be suspended.
Account & Support
Do I need an account to buy?
Yes.
An account is required to:
- Purchase items
- Sell items
- Send messages
- Track orders
How do I contact support?
If you need assistance with your account or an order, please contact marketplace support through the website.
Support can assist with:
- Orders
- Payments
- Disputes
- Listings
- Account issues
Common Scam Attempts
Requests to pay outside the platform
Scammers may try to convince buyers to complete payment outside the website.
Examples include requests for:
- Direct bank transfers
- Cash payments
- Paying through external apps
- Paying through private links
All payments must be completed through Instant EFT via Ozow on the website.
Payments made outside the platform are not protected.
Requests for personal contact details
Some users may attempt to move conversations outside the marketplace by asking for:
- Phone numbers
- WhatsApp details
- Personal email addresses
This is often done to bypass the marketplace payment system.
To remain protected, communication should stay within the platform.
Fake urgency tactics
Scammers sometimes pressure buyers with messages such as:
- “This item will be sold in the next hour.”
- “Send payment now to secure the item.”
- “I will give you a discount if you pay privately.”
If a user pressures you to pay outside the platform, it may be a scam.
Listings that seem too good to be true
Be cautious of listings that are priced far below normal market value.
Always review:
- Photos
- Descriptions
- Seller communication
If something feels suspicious, report the listing.
Important Reminder
The Tweedehandse Bruidjie Marketplace will never ask users to make payments outside the website.
Any user attempting to bypass the platform payment system should be reported immediately.