Tweedehandse Bruidjie

PRIVACY POLICY

Effective Date: 15/10/2025

Tweedehandse Bruidjie (Pty) Ltd (“the Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of all users who access or use our online marketplace. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By registering an account, browsing listings, or conducting transactions on the Platform, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information to provide and improve our services:

1.1. Personal Identification Information

  • Full name, surname, and identity number;

  • Contact details (email address, phone number, and physical address).

1.2. Account and Transactional Data

  • Login credentials and account details;

  • Purchase and sales history;

  • Payment information necessary to process transactions.

1.3. Delivery Information

  • Recipient name, address, and courier details provided for shipping.

1.4. Communication Records

  • Messages exchanged between Buyers and Sellers through the Platform;

  • Correspondence between users and Tweedehandse Bruidjie Marketplace support staff.

1.5. Device and Usage Data

  • IP address, browser type, device identifiers, and access times;

  • Behavioural data on how users interact with the Platform to improve performance and security.

2. HOW WE USE YOUR INFORMATION

Your personal data is used strictly for lawful and legitimate purposes, including to:

  • Facilitate transactions between Buyers and Sellers;

  • Verify user identity and prevent fraud;

  • Process payments, refunds, and payouts;

  • Deliver products through our courier partners;

  • Provide user support and respond to queries;

  • Improve Platform performance, functionality, and security;

  • Enforce our Terms and Conditions and comply with legal obligations.

We will never sell, rent, or trade your personal information to third parties.

3. LEGAL BASIS FOR PROCESSING

We process your personal data based on one or more of the following legal grounds:

  • Contractual necessity: To perform the agreement when you buy or sell items;

  • Legal obligation: To comply with laws, tax requirements, or regulatory duties;

  • Legitimate interest: To ensure platform safety, fraud prevention, and service improvement;

  • Consent: Where required, such as for marketing communications.

4. DATA SHARING AND DISCLOSURE

Your personal information may be shared only with trusted third parties where necessary to provide our services, such as:

  • Payment processors and financial institutions for secure payment transactions;

  • Courier and logistics partners for order deliveries;

  • Verification and compliance partners (for KYC or anti-fraud purposes).

All third parties are contractually obligated to comply with data protection laws and may not use your information for their own purposes.

We may disclose data if required by law, court order, or to protect our legal rights or those of others.

5. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected;

  • Comply with legal, tax, or accounting obligations; or

  • Resolve disputes and enforce our agreements.

When information is no longer required, it will be securely deleted, anonymised, or archived.

6. SECURITY OF INFORMATION

We implement appropriate technical and organisational safeguards to protect your data against:

  • Unauthorised access or disclosure;

  • Accidental loss or alteration; and

  • Destruction or misuse.

Security measures include data encryption, access control, secure servers, and regular system monitoring.

However, while we take reasonable precautions, no internet transmission is entirely secure, and users share information at their own risk.

7. COOKIES AND TRACKING TECHNOLOGIES

Our Platform uses cookies and similar tools to:

  • Improve functionality and user experience;

  • Analyse website traffic and performance;

  • Remember user preferences and sessions.

You may choose to disable cookies through your browser settings, but doing so may limit certain features or functionality of the Platform.

8. YOUR RIGHTS UNDER POPIA

As a data subject, you have the right to:

  • Access your personal information held by us;

  • Request correction or deletion of inaccurate or outdated data;

  • Object to the processing of your information under lawful grounds;

  • Withdraw consent to optional data processing or marketing communications;

  • Lodge a complaint with the Information Regulator of South Africa if you believe your data has been mishandled.

Requests must be made in writing to marketplace@tweedehandsebruidjie.co.za.
We may require proof of identity before processing such requests.

9. CROSS-BORDER DATA TRANSFERS

Where necessary, personal data may be stored or processed on secure servers located outside South Africa.
All cross-border transfers comply with POPIA requirements and ensure that adequate protection measures are in place.

10. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to external websites or services operated by third parties.
Tweedehandse Bruidjie Marketplace is not responsible for the privacy practices or content of such third-party sites.
Users are encouraged to review their privacy policies before sharing personal information.

11. DATA BREACH NOTIFICATION

In the event of a confirmed data breach that compromises personal information, we will notify affected users and the Information Regulator promptly, detailing:

  • The nature of the breach;

  • The type of information affected; and

  • The measures taken to address and mitigate the incident.

12. POLICY UPDATES

Tweedehandse Bruidjie Marketplace may amend or update this Privacy Policy from time to time.
All changes will be posted on the Platform, and significant updates will be communicated via email or notification.
Continued use of the Platform following such updates constitutes acceptance of the revised policy.

13. CONTACT INFORMATION

For any questions, concerns, or data-related requests, please contact:

Tweedehandse Bruidjie Marketplace (Pty) Ltd
Email: marketplace@tweedehandsebruidjie.co.za
Registered Address: 14B Willowbrook Office Park, Ruimsig, Roodepoort, Gauteng, South Africa

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